FAQ

Tesla CAN Software

Please note, we do not provide support for any of the software listed below. We also do not make any claims as to usability, safety or security, this listing is purely for reference since many of our customers wish to know what software works with the cables that we sell.

Android

  • Scan My Tesla
  • TMSpy

iOS

coming soon…

Return/Exchanges

We want to make sure you are 100% happy with your purchase. All returns must be made within 30 days of receiving your order. Please contact us at support@maxwellautotech.com to start a support ticket.

Note: This return policy only applies to items available on our web store, custom order or specialty products are none returnable unless otherwise indicated at the time of shipment.

Shipping Times

Usually, we ship products within 1 business day (excluding weekends or US holidays), special orders or very large orders may take an additional 1-2 days. Shipping transit times are highly variable and are not within our control, all US shipments are sent via USPS Priority Mail which takes on average 2-4 business days.

Foreign shipments (unless otherwise specified) are sent as a USPS First Class Package which can take 14-20 business days on average, however, weather, strikes, customs processing or other extenuating factors could cause it to take longer. If you would like a faster better-tracked service we also offer USPS Priority Mail, transit times are shorter at 7-14 business days, but again this is not guaranteed. The cost for Priority Mail is approximately $32-45 depending on weight and location.

If you are interested in Priority Mail shipping please contact our sales team at sales@maxwellautotech.com with:
  1. The products you are interested in and quantities needed
  2. An email address that we can send a Paypal invoice to (can be paid via account balance or credit/debit card)
  3. The shipping address you would like the items shipped to, in the following format:
    • Full Name
    • Number and Street name
    • Apartment/Unit # or extra information
    • City, State/Province or District
    • Postal or ZIP Code
    • Phone Number
  4. Any other order notes or requests

If you require rush shipping please contact us (sales@maxwellautotech.com) to inquire about UPS or FedEx Express shipping, this can take as little as 3-4 days for most international shipments, but costs significantly more.